My Account - Frequently Asked Questions

My Account access is automatically included with all Prepagado, Acesso Celular and Uniendo America subscriptions, your account details are all available 24 hours a day 7 days a week at My Account. Go to https://myaccount.americatel.com

Your username is your registered phone number, and your default password is your account number.

Username: Your primary registered telephone number
Password: Your account number

You may change your password once you have logged in but in the event that you forget the new password you may always use the default password to log in.

My Account puts you in charge of your service. Most customer service inquiries can be handled directly by you at My Account. There’s no need to call customer service when you can do the following all with My Account:

• Change personal info, including mailing address
• Update email and change password
• Add or remove subscribed telephone numbers
• View call detail records and service usage
• View invoices
• View payment history and balance information
• Make payments and set up auto recharge
• Update billing information and credit card information
• Manage speed dial numbers
• View rates
• View country dialing codes

It’s so easy to recharge your Americatel Prepagado account.

Recharge online

1. Log in to Americatel My Account (https://myaccount.americatel.com) – you can use your registered phone number as the username and account number as the password.
2. Click on My Billing – “Make a Payment” on the left hand side of the screen.
3. Follow the instructions to choose a payment method and select a recharge amount.
4. Keep calling!​

1. Log in to Americatel My Account (https://myaccount.americatel.com)
2. Click on My Billing – “Billing Preferences” on the left hand side of the screen.
3. Click the “edit” button that corresponds to Payment Method Details.
4. Complete the form with your payment information and billing address.
5. Click Submit.

1. Log in to Americatel My Account (https://myaccount.americatel.com)
2. Click on My Billing – “Billing Preferences” on the left hand side of the screen.
3. Click the “edit” button that corresponds to Automatic Recharge.
4. If you do not have a Payment Method associated with your account you need to set that up before enabling auto recharge.

Add up to 4 registered numbers per account. With My Account, changing your subscribed numbers is easy and free.

1. Log in to Americatel My Account (https://myaccount.americatel.com)
2. Click on My Services – on the left hand side of the screen.
3. To add a phone number to your account, click the plus sign and click on the “Save” button.
4. To remove numbers – simply click on the trash can icon next to the number you want to remove.

1. Log in to Americatel My Account (https://myaccount.americatel.com)
2. Click on My Billing, “View Bills” – on the left hand side of the screen.
3. You will see a list of invoices. Simply click the “view” link next to the invoice you would like to see.
4. A new window with a PDF will appear with your invoice for you to view, save or print.

1. Log in to Americatel My Account (https://myaccount.americatel.com)
2. Click on My Billing, “Payment History” – on the left hand side of the screen.
3. You will see a list of your recent payments.

Add up to 99 personalized speed dial numbers! After you set up your speed dial numbers just dial the access code and enter your speed dial code instead of the phone number at the destination prompt. Save time and stop dialing those long international numbers.

1. Log in to Americatel My Account (https://myaccount.americatel.com)
2. Click on My Services – “My Speed Dial Numbers” on the left hand side of the screen.
3. Enter a speed dial code and a corresponding telephone number in the designated fields. And click the save disk icon. Remember to add 011 before international phone numbers and 1 to domestic numbers.
4. To remove numbers – simply click on the trash can icon next to the number you want to remove.

It’s simple to change your email, password and address information online with My Account:

1. Log in to Americatel My Account (https://myaccount.americatel.com)
2. Click on My Account Information – on the left hand side of the screen.
3. Click the Edit button next to the section you would like to update.
4. Enter your new information and click the Submit button.