Prepagado - Frequently Asked Questions
Have questions about Americatel products and services? Find answers here in our Frequently Asked Questions area (FAQ).
Americatel Prepagado is a prepaid access-based international long distance service that works from any phone, even cell phones! It’s an alternative for people who can’t use postpaid services such as 1010-123 and Uniendo America because their phone numbers belong to companies with whom Americatel has no billing agreement (CLEC). Prepagado is a subscription service that is billed via credit/debit card or cash at one of our authorized retailers. Choose a recharge amount between $10 and $50, which can be used to make calls without connection fees, hidden charges or fixed monthly charges.
Find all Prepagado rates on our product page (here).
The toll-free access number is: 1-877-707-0123
Find all Prepagado rates on our product page (here).
Americatel Prepagado is a convenient subscription service with excellent rates without expiration dates or hidden charges, which offers the advantage of recharging the account automatically or manually by calling Customer Service through our website or www.americatel.com or by visiting one of our authorized retailers. Above all, Americatel Prepagado offers great rates and excellent communication quality. Prepaid Phone Cards are inconvenient. They have hidden charges such as maintenance and connection fees, plus you need to go out and buy them at stores. Some have unfavorable rounding schemes, billing you in 3 minute increments or more. In most cases they have fast expiration dates, poor call quality and no customer service. You will never be able to talk the advertised length of minutes on the card.
No, simply dial the access number and follow the prompts.
No, as long as you keep your service activated, your balance will remain available until you want to use it again.
Yes you can register up to 4 numbers to your account when you subscribe through the website or by calling our customer service line at 1-877-404-0123.
Yes You can assign up to 4 numbers into your account, both landlines or cellular phones will work with the service.
VISA and MasterCard.
Yes, provided it is a card with the Visa and MasterCard logo on the front.
The charges take effect immediately, but you can see the charges reflected in your card within 48 hours (2 days), depending on your bank.
Yes, you can charge your account by paying cash at any of our authorized retailers (find one here).
At this time we do not accept checks or money orders.
Once you subscribe to Americatel Prepagado, the service will be activated in about 30 minutes or less.
Recharges can be made in several ways:
With credit / debit cards:
Sign up for Auto Recharge. Call our customer service line at 1-877-404-0123 and sign up for Auto Recharge. When your balance runs out your account will be replenished automatically at an amount you choose.
By phone:
Call the customer service number 1-877-404-0123 from 9:00 am to 12:00 am ET, 7 days a week.
Online:
Log into MyAccount (here) and recharge your account.
With cash:
Visit any of our authorized shops (find one here).
Auto Recharge is an easy and convenient way to automatically recharge your account. Every time your account reaches predefined level, the system automatically recharges your account with an amount you specific at the time of signup. With Auto Recharge you will always have funds available in your Americatel Prepagado account.
When you contact our customer service number (1-877-404-0123) or log into your account online to recharge your account, the balance will be available immediately.
You can recharge as many times as necessary, with a limit of $ 250 in a 24 hour period.
Every time your account balance reaches zero, you will be transferred to a customer service agent. If you have opted for the Automatic Recharge option, the account will automatically recharge within (2) minutes.
If you cancel the service will lose any remaining balance in your account. We recommend using your entire balance before canceling your service.
Yes, this is a great service for those who want to take control of monthly long distance spending.
Of course. That is another benefit of this product… Americatel’s excellent customer care and support.
All the details can be viewed online by logging into your account (here) or by contacting our Customer Service department at 1-877-404-0123.
Call our customer service toll free at 1-877-404-0123 9:00 a.m. to 12:00 pm ET, 7 days a week.
We only charge your credit or debit card for the recharge amount and USF.
Americatel uses advanced technology to protect your privacy. Transactions and validations are done through an encrypted PCI-compliant system to protect your information. In addition our database has the same protection that most banks use. What taxes or fees will I be charged for using the Americatel Prepagado service? USF Fee: A government-mandated (FCC) fee for international long distance and interstate calls that goes to a fund that is used to provide telephone services to every person in America who cannot have telephone service (15.7%). This charge is applied to the amount of each call automatically. Additionally state and federal taxes apply.